Refund policy

Hourly work is invoiced after it’s done, with a timesheet you can check before you pay, so you never pay for it in advance.

Mistakes

• If an invoice is wrong, tell us and we’ll correct it. If you’ve already paid, we refund the difference.
• If you’re charged twice or by mistake, we refund it in full.

Fixed-price work

• If fixed-price work doesn’t do what your quote says, we fix it at no extra cost.
• If we can’t fix it, we refund what you paid for that part.

How a refund is paid

• Back to the card or account you paid from, in the same currency.
• We send it within 5 working days of agreeing it.
• A card refund can then take 5 to 10 working days to show on your statement.

Asking for one

Email hello@ecomdata.co with the invoice number and what’s wrong.